Job Purpose :

To liaise with Estates manager and the Trust’s customers, providing them with a quality service that meets the agreed contract performance objectives.

Key Responsibilities and Accountabilities :

• Liaison and control of site management/supervision, to confirm that they are complying with the Company’s policies and procedures, which include but are not limited to Health & Safety/Quality Assurance /British Standards/NHS standards and UK codes of practice.
  
  
• The provision of technical support to the contract whether it be M&E, Building Fabric, Landscaping, Pest Control and/or project works.
  
  
• Seek continuous improvement on the delivery of the service to the customer, which includes:
  
  
• Staff management and motivation
• Supply Chain management
• Health, Safety and securityFinancial performance of contract
• Client liaison and satisfaction
• Evaluation of workloads against staffing requiremen
• Training needs of the Contract personnel
  
  
• Establish Contract specific local procedures which will include emergency and escalation processes, as necessary in the delivery of the service.
  
  
• Manage and set firm financial targets to meet established objectives, which will include the reporting of the financial status to the General, Operations and Commercial Managers.